Terms and conditions
Effective April 20, 2026
Please read these Terms and Conditions carefully before using the Letterpress With Love (hereinafter referred to as "LWL") website and services.
Scope
These Terms and Conditions (hereinafter referred to as "T&C") apply to all orders placed through the LWL website and all contracts concluded via email (hereinafter collectively referred to as "orders") - unless otherwise agreed in writing. Within this document the word "client (s)" will refer to you. The word "Product (s)" will refer to all physical goods (e.g. stationery) provided by LWL to you.
LWL reserves the right to change the T&C at any time without prior notice. The valid version of the T&C at the time of placing the order through the website or by concluding a contract by email shall apply.
By accessing the website as well as placing an order or requesting a quote, the client agrees to be bound by these T&C.
If the client disagrees with any part of these T&C then the client will not be able to access the service offered.
To be eligible to place orders and lawfully enter into and form a contract with LWL, the client must be 18 years of age or older.
Hand-made products
Due to intrinsic variability of the hand-made process, LWL is unable to accept returns or reprints for any of the reasons listed below.
Letterpress printing
Letterpress printing is a hand-crafted process where every single step is done manually: from ink mixing to application, from paper cutting to printing. For this reason, due to its handmade nature, every single piece may differ from one another in ink coverage, ink colour, impression and registration. Large areas, e.g. large drawings or a lot of text, will give less impression compared to small areas with little text and minimal details.Cotton paper
Cotton is a naturally grown raw material which is not chemically homogenised. Occasional irregularities in colour (light or dark spots) are typical for pure cotton papers and underline their natural character. For this reason each batch of paper or envelopes may differ in several ways from each other as well as by colour, shape, size, texture and printability. So please note that these features are not dependent on LWL.Colours and printing
LWL offers a varied colour palette: the coloured inks are mixed by hand from basic colours according to the solid uncoated Pantone® Formula Guide. Hand-mixed inks may present some variability especially among separate print runs (e.g. additional orders or reprints).
LWL implements a colour-managed workflow from the design to the print, nevertheless please be aware that the colours of printed products may appear different from the colours displayed on screen, due to the client’s specific screen, to varying lighting conditions and to intrinsic variability of hand-mixed inks.
Order, proofs and production
Bespoke stationery
The first step for the client is to contact LWL to discuss their need and request a non-binding quote. Each quote is unique, as well as the needs of each client. Once the quote has been requested, LWL will send it to the client as soon as possible. The quote is valid for 30 days: after this period it will be necessary to request another one. After accepting the quote, the client will receive a first digital proof within 5-7 working days. This proof allows the client to review every detail and request any adjustments before moving forward with production.
Semi-custom stationery
For clients selecting a design from LWL's semi-custom collection, the process begins directly through the website. Once the order has been placed and the necessary personalisation details have been submitted, the client will receive a first digital proof within the next 5-7 working days. This proof will allow for a review of the layout and text before proceeding to final production.
Online shop
For stationery that does not require personalisation, the entire process is handled directly through the website. Once the order has been placed, the client will receive their items within the next few working days.
The digital proofing process includes three proofing rounds for any adjustments, edits and corrections. Each additional revision rounds will be invoiced at CHF 30 per round.
LWL does not offer hard copy proofs, due to the high costs of letterpress setup and printing.
LWL aims to fulfil orders within 3-5 weeks from the final digital proof approval.
Since LWL is dependent on different suppliers of raw materials to fulfil the orders, please note that, on rare occasions, delays are possible. LWL will keep the client up to date with the order status.
Conclusion of a contract
Online shop
An order shall be deemed to be concluded when LWL receives it from the client through the website. The client will receive an order confirmation by email after the order has been placed.Bespoke Stationery
An order shall be deemed concluded when the client confirms via email the acceptance of the quote provided by LWL.
When the client purchases any product or service from LWL, the client agrees to provide certain information relevant for the order, including personal data, such as name and surname, email address, phone number, credit card number, billing address and shipping information.
The client warrants to have the legal right to use any credit card(s) or other payment method(s) in connection with any purchase or order and that the information provided is true, correct and complete.
To facilitate the purchase of products through the website, LWL uses third-party services (e.g. PayPal, Stripe).
By submitting the information, the client grants to LWL the right to supply the information to these third parties.
Pricing
Prices are displayed in Swiss Francs. LWL is not subject to the payment of VAT. The prices stated on the website or in the quote sent by email at the time of placing an order shall apply.
Payment
Online shop
The amount will be fully charged at the time of purchase on the client's card.
The accepted payment methods through Stripe are: Visa (credit and debit cards), MasterCard (credit and debit cards), American Express, Diner's Club, JCB, Apple Pay. PayPal is also accepted.Bespoke Stationery
50% of the payment is required as a deposit when the client approves the quote.
The final 50% balance is required when the clients approves the final digital proof and before production begins.
Payments are made by bank transfer: the account information will be provided via email and will also appear on the invoice.
Shipping
LWL ships all products to Switzerland and abroad via Swiss Post Priority service. All mails and parcels are tracked, insured, and require a signature upon delivery.
LWL offers shipping within Switzerland: costs vary based on the quantity and weight of the items ordered. The estimated delivery time is 1-2 working days.
For international orders, shipping costs vary depending on to the country of destination and the weight of the ordered products.
The estimated delivery time is 2-5 working days, it varies from one country to another and does not include potential delays due to customs. Any import duties, additional taxes and fees that may be charged upon delivery are the responsibility of the client.
LWL is not responsible for any delays, damages or loss caused by the carrier as well as LWL is not responsible for any errors made by the client (e.g. delivery to a neighbour, having provided a wrong or incomplete address, not having picked up the package at the deposit point).
International shipping costs are calculated and listed when placing an order through the website and in the quote and invoices sent by email.
LWL communicates the tracking number to the client via email as soon as the products have been dispatched.
Returns
(Semi-)bespoke products are non-returnable since they are tailored to the specific needs of the client.
Cancellations, errors and refunds
LWL is able to cancel the order and to proceed to a full refund of the paid sum, as long as any digital proofs have not yet been sent to the client. If proofs have already been sent, a cancellation fee equal to half of the paid sum will be applied: this is due to the time spent designing the custom proofs.
LWL will start creating (semi-)bespoke products only after receiving a final proof approval by email. If the client needs to cancel the order or to make a change after the final proof approval, the client shall contact LWL by email as soon as possible. In case the print has not yet gone into production, LWL will be able to refund half of the paid sum. In case the printing process has already started, no refunds will be made.
To avoid errors, it is highly recommended to carefully check all the information, design, grammar, spelling and size of the digital proof prior to final approval. The final approval is responsibility of the client. Please note that LWL will not be able to refund an order, or accept a return due to errors on the final approved proof.
LWL chose a beautifully restored 1905 platen press to print special stationery with an unique look and feel. The press antiquity corroborates its reliability and durability. However, in the unlikely event of a sudden platen press failure that could result in significant production delay, LWL will immediately inform the client and will fully refund the amount already paid.
This full refund policy will be applied in case of all cancellations by LWL due to force majeure. In such eventuality, liability for indirect damages, in particular loss of profit or damage to reputation, is expressly excluded.
Copyright
LWL holds copyright for all stationery design, artwork and website content (including but not limited to text, logos, photos and videos), unless where otherwise specified. These are not to be reproduced without the prior written consent of LWL.
Neither the client or any third party has the right to copy or reproduce, digitally or physically, any of the LWL designs from sketches, digital proofs, pictures or prints. Likewise, LWL will not reproduce the work of other designers that the client has seen elsewhere. In such a case, the client should contact and order products directly from the original designer.
Any improper use of the digital designs and printed products listed above will be pursued with legal action.
Web and Website
The LWL website is constantly updated, nevertheless, errors or inaccuracies may occur in descriptions or contents.
LWL may experience delays in updating information on the LWL website, in the advertising and in other websites (such as social media and press).
The LWL website may link to external third party websites that are not owned or controlled by LWL (e.g. online payment services). LWL assumes no responsibility for the content, terms and privacy policies of any third party websites or services and shall not be responsible or liable, directly or indirectly, for any damage or loss caused in connection with the use of a third party service.
For this reason it is strongly recommended to read carefully the terms and conditions as well as the privacy policy of third party sites before using them.
LWL reserves the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.
Service suspension
LWL reserves the right to suspend the website or to halt accepting new orders without prior notice, for any reason and without limitation.
Applicable law and competent court
These terms and conditions are subject to Swiss law. Any disputes arising from them shall fall within the exclusive jurisdiction of the Swiss courts.
Trademark notices
Pantone® is a registered trademark and property of Pantone, Inc.
Contact
For any further information about these T&C, please contact LWL at simona@letterpresswithlove.com